FREQUENTLY ASKED QUESTIONS

I'm looking for something specific. How do I get a quote for _______? 

Search for the product within the Category section on the left side of of the Products page; you can also search by manufacturer, key words and/or features on our Advanced Search page.

Add the product(s) you want to your shopping cart and check out, using "Quote Request" as your method of payment (enter anything you like for the purchase order number).

One of our representatives will follow up with you within 24-48 hours. 

For time-sensitive matters, call us at 1-800-419-5795 or locally, at 210-344-666 and ask to speak with a member of our Sales Team. Please be sure to have the manufacturer information and product specifications handy when you call in case we have questions. 
 

I don't see the product I need. What should I do? 

Please complete our Customer Service Form to provide a description of the products you are looking for. Be sure to include manufacturer and product specifications. 

(Please pardon our dust as we have started the process of updating our website. Our goal is to create a much more user-friendly website with easier access to the equipment you need the most.)


How do I get a medical equipment repair quote? 

Please call us directly at 1-800-419-5795 or locally, at 210-344-666. You can also reach our Service Department by emailing service@missionmedical.com. Our Services page has been updated recently, and includes a wealth of information about what we do. 

How can I find out about services you provide? 

Please visit our Services page for an overview of what we do, when it comes to medical equipment repairs, safety check inspections and more. As always, please call us if you have any questions. 

Where can I find more information about your Safety Check Inspection Program? 

Please visit our Services page for more an overview of our Safety Check Inspection Program. 


Can you send me a price list? 

Due to the nature of our business, we offer customized pricing for budgets of every size. We understand that your practice or medical facilty may have different types of equipment and needs when it comes to repairs and service. Please call us at 1-800-419-5795 or locally, at 210-344-666 so we can conduct a brief needs assessment. We can also stop by for a visit at your facility to get a better idea of how we can best assist you. 

***In general, pricing typically takes into account the following factors: 

  •  Number if items to be repaired/serviced
  •  Equipment location(s)
  •  Manufacturer guidelines and recommendations 
  •  Availability of equipment and parts needed or in need of repairs or relacement  

Is this the best deal I can get for ______________?

We take a number of factors into account, when comes to pricing. In addition to the factors listed above, we will also take into account customer loyalty and any referrals you have sent our way. Please let us know if you have been referred to us by an existing customer; likewise, the best gift you can give is to recommend our company to others! 

Who can I speak to about a customer service experience I had recently/provide other feedback and suggestions? 

Please use our Customer Service Form to give us your honest input. We value your opinion and would love to learn more about how we can better serve our clients!