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Please call 800-419-5795 or E-Mail: sales@missionmedical.com if you have any policy, warranty, or return question before placing your order.
Privacy
Your privacy is very important to us. We only collect information when you voluntarily e-mail us, fax, or place an order. This information is used to process your order. This includes your e-mail address, street address & phone number, plus the name, address and phone number of the recipient. We do not sell any information you provide to any third parties.
Shipping
As the shipping costs cannot be accurately calculated online for many of the items we sell, any cost for orders placed online will not include shipping. A sales representative will contact you to verify your order, options, and shipping charges in order to process your order correctly. Our representative may contact you via e-mail, fax, or by phone within one business day; at this time, you may either approve or cancel the order. Once your order is processed, our standard return policy will apply on any returns. If you have any questions about your order, please call the office.
Refusal of Shipment
If you refuse the order, you will be charged for all shipping, delivery & storage charges incurred and a 20% restocking fee.
Estimated Shipping
Mission Medical ships by UPS, DHL, or FEDEX if possible, or by truck for large items. Certain products ship from different warehouses in the U.S. and shipping times will vary depending on the items ordered or the time. We always try to ship your complete order from the same location; but you may receive some items before others. Shipping times vary depending on the carrier handling the delivery and "from" shipping location.
- Stock orders generally ship 2 - 5 working days after the order is processed.
- UPS - Items should be received 5 - 10 working days after the order has shipped. This time will vary during peak seasons.
- Truck - Orders shipped by truck generally take 7 - 14 days until delivery. When your order reaches the dock in your city, the freight company will call you to arrange delivery. Someone must be available to accept and inspect the shipped order.
Lift Gate Service and/or Inside Delivery
These services may be requested AT AN ADDITIONAL CHARGE before the shipment leaves the factory. If there is no receiving dock you should request a lift gate to lower the merchandise from end of truck to ground level. If inside delivery is requested, the driver will assist, but also have someone from your business help in moving merchandise off the truck into the building. If there is an elevator available, the driver will probably assist in taking the merchandise to any floor above or below the delivery floor (depending on the weight, have other help available). If no elevator exists, the driver may assist in bringing the merchandise into the entrance on the ground floor. If there are steps, additional help will be required.
- Rush orders - We are only able to "Rush" UPSable, non-custom orders. You will be charged a $10.00 service fee and all shipping charges on rush shipments. Remember to add 24 hours for order processing in addition to your rush shipping time (if your Next Day Air ships your order, the items will ship within 24 hours and arrive on the following business day - two business days total.)
- Large order - We will ship your order depending on the shipment size by the best carrier possible. We will provide you with a tracking number so that you may keep track of your orders whenever possible.
Damaged Items
We urge customers to inspect the receiving merchandise prior to signing receipt from carrier. If pieces are missing, have the driver make notations on the delivery receipt. Open and inspect all packages/cartons immediately, Mission Medical suggests you do this while the driver is present. If damaged, be sure to retain all packing materials for the inspection. Notify Mission Medical immediately for information on how to report the loss/damage to the freight company and proper procedure for filling out a claim. Taking pictures is advisable.
Returns
To request return authorization, call our customer service department at 800-419-5795 or E-Mail: sales@missionmedical.com for a return authorization. Details and charges pertaining to returns will be provided and our representatives will advise you on Mission Medical's return policy for custom pieces or special ordered items.
Warranty
Most manufacturer's warranty will apply on new items. Refurbished warranty will be determined by Mission Medical. Please do not tamper or alter any of your new equipment due to warranty guarantees. If you have any questions, please call Mission Medical. The customer is responsible for freight or shipping charges for sending warranty items back to Mission Medical.
Website Disclaimer
Mission Medical has to right to change or correct prices due to website errors or vendor price changes. Although our policy is to keep our site current, we have no control with product discontinuations. Our sales representatives are always available to assist you with any questions or concerns you might have.
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