POLICIES
 

Please call 800-419-5795 or email: sales@missionmedical.com if you have any questions or concerns about our policies, warranties, or returns prior to placing your order.

Privacy

Your privacy is very important to us. We only collect your personal information when you voluntarily send us an email, fax, or place an order. This information is only used to process your order. Personal information we collect and/or may have access to: your name, email address, street address & phone number; the name, address and phone number of the recipient. We do not sell any information you provide to any third parties.

Shipping

Due to the nature of our business and the type of equipment we sell, we are unable to accurately calculate shipping costs for many of the items we sell. Please note that online pricing does NOT include shipping costs.

To ensure accuracy with your order, a sales representative will contact you to verify your order, options, and shipping charges. Our representative may contact you via email, fax, or by phone within 24-48 hours; at this time, you may either approve or cancel the order. Once your order is processed, our standard return policy will be in effect. If you have any questions about your order, please call us at 1-800-419-5795 or locally, at 210-344-6666. 

Refusal of Shipment

If you refuse to receive your order, you will be charged for any and all shipping, delivery & storage charges, in addition to a 20% restocking fee.

Estimated Shipping

Mission Medical Sales & Service ships using the following carriers: UPS, DHL, or FEDEX if possible, or by truck and/or freight for large items. Certain products ship from different warehouses in the U.S. and shipping times vary depending on the items ordered or the time you placed the order. We will always do our best to ship your complete order from the same location; however, you may receive some items before others. Shipping times vary depending on the carrier handling the delivery and shipping location.

Stock orders generally ship 2 - 5 working days after the order is processed.

  • UPS - Items should be received 5 - 10 working days after the order has shipped. This time will vary during peak seasons
  • Truck - Truck orders generally take 7 - 14 days to deliver. When your order reaches the dock in your city, the freight company will call you to arrange delivery. Someone must be available to accept and inspect the shipped order
  • Freight - Freight orders generally take 7 - 14 days to deliver.  The freight company may need to contact you to arrange for delivery. An individual must be available to accept and inspect the order upon arrival

Lift Gate Service and/or Inside Delivery

Please let us know if you will need any of the following services: 

  • Lift Gate Service - If there is no receiving dock, you will need to request a lift gate to lower the merchandise from the truck to ground level.
  • Inside Delivery - If inside delivery is requested, the driver will assist, however, you will also need to have someone from your business help with moving merchandise off the truck and into the building. If there is an elevator available, the driver will probably assist with taking the merchandise to any floor above or below the delivery floor (depending on the weight and if other help is available). If no elevator exists, the driver may assist with bringing the merchandise to the entrance on the ground floor. If there are steps, additional help will be required.
  • Rush orders - We are only able to "Rush" non-custom, UPS delivered orders. You will be charged a $10.00 service fee and any related shipping charges for rush shipments. Please remember to add 24 hours for order processing, in addition to your rush shipping time (if Next Day Air ships your order, the items will ship within 24 hours and arrive the following business day; or within two business days)
  • Large orders - We will ship your order according to the dimensions of your shipment and using the best avaialble carrier. We will provide you with a tracking number for your reference once it is available.
These services are provided AT AN ADDITIONAL COST and must be included with your order before the shipment leaves the factory.

Damaged Items

We urge customers to inspect the receiving merchandise prior to signing receipt from carrier. If pieces are missing, please have the driver make notations on the delivery receipt. Open and inspect all packages/cartons immediately. We strongly suggest that you do this while the driver is present. If damaged, be sure to retain all packing materials for the inspection and notify us immediately so we can report the loss/damage to the freight company and follwo proper procedure for filling out a claim. Taking pictures is advisable.

Returns

To request return authorization, call our customer service department at 800-419-5795 or email sales@missionmedical.com. Details and charges pertaining to returns will be provided. If needed, our representatives will provide you with our return policy for custom pieces or special ordered items.

Warranty

Most manufacturer's warranties will apply to the purchase of new items. Refurbished warranties will be determined by Mission Medical. Please do not tamper or alter any of your new equipment due to warranty guarantees. If you have any questions, please call Mission Medical Sales & Service. The customer is responsible for any freight or shipping charges that may be incurred from returning items under warranty. 

Website Disclaimer

While our policy is to keep our site and prices as current as possible, Mission Medical Sales & Service has no control over product discontinuations or vendor price fluctuations. We reserve the right to change or correct prices due to website errors or vendor price changes. Our sales representatives are always available to assist you with any questions or concerns.