Please call 800-419-5795 or E-Mail: if you have any policy, warranty, or return questions before placing your order.


Your privacy is very important to us. We only collect information that you provide when you voluntarily e-mail us, fax, or place an order. This information is only used to process your order. This includes your e-mail address, street address & phone number, plus the name, address and phone number of the recipient. We do not sell any information you provide to any third parties.


As the shipping costs cannot be accurately calculated online for many of the items we sell, any cost for orders placed online will not include shipping.  In order to process your order correctly, a sales representative will contact you to verify your order, options, and shipping charges. Our representative may contact you via e-mail, fax, or by phone within one business day; at this time, you may either approve or cancel the order. Once your order is processed, our standard return policy will apply on any returns. If you have any questions about your order, please call the office.

Refusal of Shipment

If you refuse the order, you will be charged for all shipping, delivery & storage charges incurred and a 20% restocking fee.

Estimated Shipping

Mission Medical ships by UPS, DHL, or FEDEX if possible, or by truck and/or freight for large items. Certain products ship from different warehouses in the U.S. and shipping times vary depending on the items ordered or the time you placed the order. We always try to ship your complete order from the same location; but you may receive some items before others. Shipping times vary depending on the carrier handling the delivery and "from" shipping location.

  • Stock orders generally ship 2 - 5 working days after the order is processed.
  • UPS - Items should be received 5 - 10 working days after the order has shipped. This time will vary during peak seasons.
  • Truck - Truck orders generally take 7 - 14 days to deliver. When your order reaches the dock in your city, the freight company will call you to arrange delivery. Someone must be available to accept and inspect the shipped order.
  • Freight - Freight orders generally take 7 - 14 days to deliver.  The freight company may need to contact you to arrange for delivery, Someone must be available to accept and inspect the order upon arrival.

Lift Gate Service and/or Inside Delivery

These services may be requested AT AN ADDITIONAL CHARGE before the shipment leaves the factory.

  • Lift Gate Service - If there is no receiving dock, you will need to request a lift gate to lower the merchandise from truck to ground level.
  • Inside Delivery - If inside delivery is requested, the driver will assist, but also have someone from your business help in moving merchandise off the truck into the building. If there is an elevator available, the driver will probably assist in taking the merchandise to any floor above or below the delivery floor (depending on the weight, have other help available). If no elevator exists, the driver may assist in bringing the merchandise into the entrance on the ground floor. If there are steps, additional help will be required.
  • Rush orders - We are only able to "Rush" non-custom, UPS delivered orders. You will be charged a $10.00 service fee and all shipping charges on rush shipments. Remember to add 24 hours for order processing in addition to your rush shipping time (if your Next Day Air ships your order, the items will ship within 24 hours and arrive on the following business day - two business days total.)
  • Large order - We will ship your order depending on the shipment size by the best carrier possible. We will provide you with a tracking number so that you may keep track of your orders whenever possible.

Damaged Items
We urge customers to inspect the receiving merchandise prior to signing receipt from carrier. If pieces are missing, have the driver make notations on the delivery receipt. Open and inspect all packages/cartons immediately, Mission Medical suggests you do this while the driver is present. If damaged, be sure to retain all packing materials for the inspection. Notify Mission Medical immediately for information on how to report the loss/damage to the freight company and proper procedure for filling out a claim. Taking pictures is advisable.


To request return authorization, call our customer service department at 800-419-5795 or E-Mail: for a return authorization. Details and charges pertaining to returns will be provided and our representatives will advise you on Mission Medical's return policy for custom pieces or special ordered items.

Most manufacturer's warranty will apply on new items. Refurbished warranty will be determined by Mission Medical. Please do not tamper or alter any of your new equipment due to warranty guarantees. If you have any questions, please call Mission Medical. The customer is responsible for freight or shipping charges for sending warranty items back to Mission Medical.

Website Disclaimer

  • Mission Medical's policy is to keep our site and prices as current as possible. However, Mission Medical has no control over product discontinuations or vendor price fluctuations.
  • Mission Medical has to right to change or correct prices due to website errors or vendor price changes. Our sales representatives are always available to assist you with any questions or concerns you might have.